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With the changing demographic of our workforce, we experienced an increased number of entrants to the Postal workforce, and many individuals who transitioned to new supervisory and managerial roles. The urgent need to prepare these individuals for their new roles was a challenge that required the use of industry best practice learning technology and training approaches.
Several of our training courses for critical employee groups were redesigned in 2013, using a “blended learning” curriculum approach of classroom instructor led, e-learning, virtual instructor led, and action learning content. Training courses for new hires, City Carrier skills, Sales and Services Associates, and New Supervisors were among the programs redesigned and deployed in 2013. All of these redesigned training programs made training more accessible, more efficient and more interactive to meet the needs of these employee groups.
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