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The materiality matrix displays all 35 aspects identified by the stakeholder group and how they ranked. While each aspect is important to our operations, only those that ranked as significant for 2015 were discussed in this report. The x-axis represents the economic, environmental and social impacts on our operations, and the y-axis represents how importantly these issues are viewed by customers. Eight aspects were ranked significant: Data Security, Customer Satisfaction, Workplace Environment, Financial Impact, Operations, Impact of Terrorism on Mail, Business Preparedness and Resiliency, and Diversity and Equal Opportunities. Delivery operations was included in financial impacts, and impact of terrorism on mail was incorporated into two other significant aspects — business preparedness and resiliency and workplace environment.
Our Annual Sustainability Report also focuses on addressing the significant material aspects as identified by the initial stakeholder engagement process, and additional core sustainability topics reflected in this report.
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