Chapter 1: Our Mission

The Postal Service’s mission is to provide the nation with reliable, affordable, universal mail service. The basic functions of the Postal Service were established in 39 U.S.C. § 101(a): “. . . to bind the Nation together through the personal, educational, literary, and business correspondence of the people. It [the Postal Service] shall provide prompt, reliable, and efficient services to patrons in all areas and shall render postal services to all communities.” The Postal Service delivers to more than 150 million addresses six days a week, and picks up pre-paid letters and packages at the time of delivery. It provides mailing and shipping services through more than 36,000 retail outlets and