4-4.9 Nonconforming Supplies or Services

Under paragraph a of Clause 4-1: General Terms and Conditions and Clause 2-1: Inspection and Acceptance, if the supplier fails or refuses to correct the defects or nonconformance, the Postal Service may:

• Acquire replacement supplies or services from other sources at the supplier’s expense.
• Accept the supplies or services at a reduced price.

Repeated delivery of nonconforming products or services must not be allowed. In such cases, the purchase/SCM team should take appropriate action, such as rejecting delivery and having the rejection documented in the supplier’s performance record.