Our mission

The Postal Service’s Government Relations and Public Policy department plays a critical role in developing the organization’s legislative strategy, coordinating information sharing across government, and facilitating transparency and communication with Congress and other federal agencies.

Get up to speed on the latest USPS topic

View now

Postal reform

H.R.3076 of the U.S. Capital Building

The Postal Service is legally bound by a universal service obligation (USO) to provide prompt, reliable, affordable, and efficient postal services to all Americans, regardless of where they live. The organization is also designed to fulfill our USO and meet other statutory obligations in a self-sufficient manner. We do not receive tax dollars to cover operating expenses.

Despite the expectation of financial self-sufficiency, the Postal Service has been trapped in an unsustainable business model since enactment of the Postal Accountability and Enhancement Act of 2006 (PAEA), plagued by legislative and regulatory constraints, decline in mail volume without attendant reduction in costs, and management inaction.

An important part of our work is engaging with Congress and the Administration to pass critically important legislative reforms — as outlined in Delivering for America, our 10-year strategic business plan published in March 2021 — which would eliminate the financially onerous requirement to prefund the Postal Service’s retirement health benefits and integrate postal retirees into Medicare. Collectively these legislative actions would save the Postal Service $57 billion over the next 10 years. These actions would also align our retiree health benefits with the relatively few private sector and other government employers who still offer these benefits.

Our plan for the future

promotion image for the Delivering for America plan

In recent years, rapidly declining mail volumes and shifting customer needs of e-commerce have dramatically changed our marketplace. To effectively serve our customers in the 21st century, the Postal Service has published a 10-year plan, Delivering for America, to return the organization to financial sustainability and achieve service excellence.

The strategies and initiatives outlined in our plan include adopting new technologies, adjusting our network, and innovating our products and services to meet the needs of today’s customers. Congress and the Postal Regulatory Commission will play an important role in providing oversight to that process, and the Government Relations and Public Policy Department is committed to our role in facilitating communication, education, and ensuring transparency from the Postal Service.

Together with legislative reforms, the Delivering for America operational and regulatory reform initiatives will improve the financial condition of the Postal Service and allow the organization to continue to operate as a self-funded entity, independent from taxpayer support. It would also sustain our mission to provide reliable and affordable service to every address in America six days and sometimes seven days a week.

To learn more and view the full Plan, click here.

Postal Facts promo image