Service Alerts

Last update: Feb. 24, 2021, 11:30 a.m. ET

Due to the impact of winter storms, the Postal Service has extended the suspension of accepting all live animals nationally for air transportation through Thursday, Feb. 25. Acceptance of live animals will resume on Friday, Feb. 26. Important clarification: Acceptance means we (Postal Service) cannot accept LIVES for the Air Transportation Network until Friday, Feb. 26, 2021 for movement on Saturday, Feb. 27. This may be extended again depending on the weather conditions. Questions may be directed to your local Business Service Network.

USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events.

Visit www.ready.gov or www.listo.gov to prepare for hurricanes and severe weather.

Service disruptions

Residential customers and small businesses can find out if mail is being delivered, or if their Post Offices are open. Business mailers get more detailed information about USPS mail processing facilities, and the operating status of delivery units, as well as any impacts on mail delivery overseas.

Contact us

Residential customers

Residential customers should check this Mail Service Disruptions website first for current, frequently-updated information about whether mail is being delivered to your neighborhood or if your local Post Office is open. Or you can call our customer service center at 1-800-ASK-USPS (800-275-8777).

Business mailers

Contact the Business Service Network headquarters communications manager for additional information or to report a disruption. Email us at mailserviceupdate@usps.gov.

Need more support? Have questions? Contact your local Business Service Network or visit PostalPro.