Galt Post Office Retail Team

GALT, CA — The Galt Post Office, under the exceptional leadership of Supervisor Troy Swanson, has set a new standard in customer service excellence with 17 consecutive perfect scores in Retail Customer Experience (RCE), aka Mystery Shopper.

The secret to their success is the office's customer-centric approach. The retail team, a group of dedicated individuals, are kept in the loop with daily training sessions, ensuring they stay abreast of the latest policies and procedures.

Swanson who has been employed with the Postal Service for 11 years, all at Galt Post Office, says, “I’m happy my team is doing such a great job. Our team is very closeknit, and we enjoy working with each other and to be honest, it doesn’t feel like a job, it just feels like we’re just helping the community,” he said. “We treat each other with dignity and respect and that rubs off onto our customers. We are having a positive impact on our community and that means the world to me.”

“One of the core principles of the PMG’s Delivering for America 10-Year Plan is to have a more stable and empowered workforce, at Galt we embody that because we are committed to delivering customer excellence with every single transaction,” said Galt Postmaster Ferdinand Lagat.

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