June 5, 2020

U.S. Postal Service Customer Award Winners Announced

PetMed Express, Inc. in Delray Beach, FL Recognized for Innovation

Delray Beach, FL The U.S. Postal Service (USPS) recognized PetMed Express of Delray Beach as one of 14 national award winners for innovation and industry best practices. The awards were presented during the Postal Service’s Areas Inspiring Mail Meeting held virtually June 4.
PetMed Express, also known as 1-800-PetMeds, received the Southern Area Shipping and eCommerce Innovation Award. PetMeds is an online pet pharmacy that engages in providing and marketing prescription and non-prescription pet medications, health products and other supplies for dogs and cats.

PetMeds markets products through national television, online and direct mail, and print advertising campaigns, and uses the Postal Service for approximately 90 percent of its business-to-customer shipments.  

USPS presented awards in two categories: the Mailing and Digital Innovation Award, recognizing customers who demonstrate creativity by finding new methods of using mail to drive significant business results and mail growth; and the Shipping and eCommerce Innovation Award, honoring customers who have used industry best practices to implement new technologies to maximize efficiencies, and to convert requests for purchase and fulfillment into package orders and deliveries. There were two winners in each of the Postal Service’s seven geographic areas across the nation: Capital Metro, Eastern, Great Lakes, Northeast, Pacific, Southern and Western.

The Mailing and Digital Innovation Award winners were:

  • Eastern: ALSAC/St. Jude Children’s Research Hospital, Memphis, TN
  • Capital Metro: Washington College, Chestertown, MD
  • Great Lakes: Kiwanis, International, Indianapolis, IN
  • Northeast: Simplisafe, Inc., Boston, MA
  • Pacific: GUESS?, Inc., Los Angeles, CA
  • Southern: Valpak Direct Marketing Systems, Inc, St. Petersburg, FL
  • Western: Oregon Humane Society, Portland, OR

The Shipping and eCommerce Innovation Award winners were:

  • Eastern: Gordon Companies, Inc., Cheektowaga, NY
  • Capitol Metro: The William Carter Company, Atlanta, GA
  • Great Lakes: Babbitt’s Sports Center, Muskegon, MI
  • Northeast: DribbleUp, Inc., Franklin Square, NY
  • Pacific: BlendJet, Concord, CA
  • Southern: PetMed Express, Inc., Delray Beach, FL
  • Western: TYME, LLC, Bellevue, IA

“On behalf of the United States Postal Service, congratulations to all of our customer award winners,” said Jacqueline Krage Strako, USPS Chief Customer and Marketing Officer and Executive Vice President. “These awards recognize the innovation and leadership you bring to the mailing industry. Your efforts are critical to advancing the power of mail and we appreciate your continued partnership in delivering enhanced value to customers.”

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.



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