What:

Three Burlington, Iowa City Carriers went above and beyond the call of duty for their customers during the week of July 20^th. A celebration will be held while the Hawkeye District Manager and Manager, Operations Programs Support present each employee with their PMG Hero Award.

Who:

City Carriers Brodie Dopler, Robert Johnson, and Sandra Hahn
District Manager Sam Reed
Manager, Post Office Operations Thomas Allen
Postmaster Heather Heuvelmann

When:

Monday, November 25, 2019
8:00 AM

Where:

Burlington Post Office
300 N Main Street
Burlington, Iowa 52601

Background:

The Postmaster General (PMG) Heroes’ program was developed to recognize heroic acts and compassionate deeds of postal employee.  With a workforce of nearly 650,000 and a daily presence in every community in the nation, postal employees often are the first to know when something goes wrong in a neighborhood.

PMG Heroes are recognized for heroic acts, including reuniting lost children with their parents, providing life-saving medical care, extinguishing fires, alerting customers to hazards, assisting at traffic accidents, helping injured customers and contacting authorities to conduct wellness checks on elderly or disabled customers. 

The objective of the program:

To recognize and support the integral role postal employees have played in the daily lives of American citizens for 245 years, and to recognize, thank and support those employees who perform heroic acts or compassionate deeds.

To support employee morale and foster pride in the Postal Service by acknowledging employees’ heroic acts, performed above and beyond their daily duties.

To raise awareness of corporate social responsibility contributions by postal employees who serve as “the eyes and ears of their communities.”

Brodie Dopler was delivering mail on a different route than his own when he heard a woman hollering for help. Dopler found an elderly woman had fallen with a potential wrist fracture who had been lying on the pavement for over an hour in 90 degree weather. Dopler immediately called 911 for medical assistance and stayed with her until help arrived. 

Robert Johnson was delivering mail on his route when a gunshot victim ran up to him. Johnson checked for immediate danger and called 911 for help. Johnson stayed with the victim until first responders arrived and transported the victim to the hospital. The victim survived the gunshot and is on the road to recovery.

Sandy Hahn was delivering mail on her route when she found a customer diagnosed with Alzheimer's outside, scared and confused. Hahn approached the customer so see if she needed help. The customer was extremely concerned and disoriented about an injury on her forehead. Hahn contacted postal management to call 911 for assistance and waited with her until first responders arrived.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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