Key Takeaways

• Tour of new facility comes on heels of significant USPS performance improvements over holiday season, with 16 billion pieces of mail and packages delivered in 2.5 days on average
• Hammond S&DC among more than 150 modern, new facilities across the country as part of nearly $21 billion invested in network modernization over five years
• State-of-the-art package sorting technology can process up to 5,000 pieces per hour, increase efficiency, strengthen last-mile delivery

HAMMOND, IN — The U.S. Postal Service (USPS) today hosted a tour of its new Sorting and Delivery Center (S&DC) in Hammond, inviting local media to view the new facility’s improvements, state-of-the-art package sorting equipment, and Next Generation Delivery Vehicles (NGDVs). Local Postal Service leaders highlighted how the improvements, part of nearly $21 billion invested in the national postal network over the past five years, improve service performance, enhance workplace conditions, and support faster, more reliable last-mile delivery in Hammond and beyond.

Thanks to investments like these, USPS recently reported significant improvements during the holiday season surge, delivering 16 billion pieces of mail and packages in an average of 2.5 days, with better on-time delivery and higher customer satisfaction across the country.

The Hammond S&DC serves 46,131 customers across three ZIP Codes, including 35 centralized routes. In Indiana, the Postal Service employs more than 13,400 men and women and serves more than 3.1 million addresses, six and often seven days a week.

Sorting and Delivery Centers support a modern delivery model

As USPS expands its role as the nation’s end-to-end carrier of choice, the creation of Sorting and Delivery Centers has been a core part of transformation and modernization efforts. Over recent years, USPS has opened more than 150 S&DCs across the country, positioning the organization for success by:

• Improving the flow of both mail and packages with new package sorting machines.
• Expanding business’ local, regional, and nationwide market reach and delivery times — in many cases, same-day or next-day.
• Improving workplace conditions that bolster employee outcomes and morale.
• Reducing costly and inefficient delivery trips to support financial and environmental goals.

“State-of-the-art facilities and vehicles like these, along with the experts who manage and run them, help us run a tighter operation — more efficient, more capable, and better positioned to compete,” said Indiana District Manager Christi Johnson-Kennedy. “Across Indiana, this work is designed to improve flow and expand capability — while also delivering a more modern workplace for our employees and a stronger experience for customers and business partners.”

250th anniversary

USPS is marking 250 years of connecting communities and supporting American commerce, a long tradition of service alongside continued innovation, including national partnerships such as serving as the official shipping sponsor of the NHL.

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