CLINTON, MD — The Clinton Post Office has been recognized as a top performer in customer service based on Point of Sale (POS) Customer Surveys for fiscal-year-to-date in 2026.

The U.S. Postal Service’s POS survey collects the online responses to questionnaires found on receipts from Post Office transactions. The survey measures customer satisfaction with retail staff (efficiency, courtesy, knowledge, positive attitude) and the overall experience.

Since October 2025 the Clinton Post Office team has encouraged more than 306 customers to complete the POS surveys with an incredible 98.04 percent overall satisfaction (POS OSAT) score which ranks them number one among the 393 post offices in Maryland.

Postmaster Sheryl Graham said, “I am extremely proud of our team for setting the standard in customer experience across Maryland. It is always a great reflection when customers walk in happily and feel confident that the service they receive is exceptional. A commitment to professionalism and genuine care is what drives our POS-itive surveys and keeps our customers at the center of everything we do.”

Retail Associates Kiasha Byrd-Ford, Sherrae Somerville, Tammy Wilson and Supervisor Customer Services, Kevin Foster are committed to the Clinton Post Office motto – “Creating positive experiences, one customer at a time.”

“We continue demonstrating the effectiveness of providing consistent positive customer experiences as the United States Postal Service celebrates 250 years of service to customers amidst a network modernization and transformation plan,” Foster said. “As we continue to implement new equipment, improved services and efficiencies, a smile and friendly atmosphere remain the human interaction that keeps our customers coming back,” said Graham.

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