GRAND RAPIDS, MI — The Postal Service is the most trusted brand in the nation, a new survey has found.

The poll — conducted by Morning Consult, a market research firm — focused on almost 2,000 brands. For each brand, an average of 16,700 consumers were interviewed.

The results show USPS is the top-rated brand overall, with more than 42 percent of respondents expressing significant trust in the organization. This is the latest survey that reflects the public’s appreciation for USPS.

Other brands that ranked highly include Amazon, Google, PayPal and the Weather Channel.

Last year, a Gallup poll ranked the Postal Service first among 13 government agencies in delivering excellent or good customer service.

Additionally the Pew Research Center conducted a poll from Sept. 5-16 2019, asking 2,004 U.S. adults their views about 16 agencies. The results, released Oct. 1, show 90 percent of respondents have a favorable view of USPS.

Postmaster General Megan J. Brennan thanks postal employees for their efforts to earn customers’ trust and deliver excellent service, one of the organization’s core strategies.
“More Americans trust the United States Postal Service than any other company in this country, public or private. That’s a great testament to your role supporting our customers and our business,” Brennan says.

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