Illinois and Missouri — COVID-19 has changed many daily routines, but delivering mail and packages is not one of those changes. To help keep the public and employees safe during this time, the Postal Service is adapting delivery procedures to promote social distancing. USPS continues to follow the strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments.

PROTECTING CARRIERS
If a delivery requires a signature, carriers will knock on the door rather than touching the bell. They will maintain a safe distance, and instead of asking for a signature on the mobile device, they’ll ask for a name. The carrier will leave the mail or package in a safe place for retrieval.

Customers shouldn’t approach a carrier to take a delivery, instead allowing them to leave the mailbox area before collecting it. Most schools are not in session and children should also be encouraged to not approach a postal vehicle or carrier.

The United States Postal Service is proud of the work our more than 600,000 employees play in processing, transporting, and delivering mail and packages for the American public. Providing a vital public service is part of this nation’s critical infrastructure.

ADDITIONAL PREVENTATIVE STEPS

• Ensuring millions of masks, gloves and sanitizing products are distributed and available to employees.
• Distributing sanitizing and cleaning product to more than 30,000 locations every day through the Postal Service supply chain.
• Reinforcing workplace behaviors to ensure that contact among employees and customers reflects the best guidance regarding healthy interactions, social distancing, and risk minimization. Measures have been implemented at retail facilities and mail processing facilities to ensure appropriate social distancing, including signage, floor tape, and “cough/sneeze” barriers. 
• All cleaning occurs in a manner consistent with CDC guidance relating to this pandemic.

IMPORTANT NOTE:
The CDC, WHO, as well as the Surgeon General have indicated there is currently no evidence that COVID-19 is being spread through mail and packages.

ADDITIONAL VIDEO

USPS has created two informative videos to inform the public of what the organization is doing to keep both employees and customers safe:

Retail Lobby Animated Video
Letter Carrier Animated Video

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