EDISON, NJ – Among the highlights of the Greater New Jersey Postal Customer Council’s (PCC) September 25 meeting at 21 Kilmer Road in Edison is a keynote address by the Postal Service’s Vice President of Customer Experience Kelly M. Sigmon. The Greater NJ PCC is one of approximately 130 PCCs across the nation that are sponsoring events during this year’s annual National PCC Week, September 23-27.

At the NJ meeting, the postal vice president is expected to share important updates on the state of the business and discuss plans for new innovative services. The meeting also includes a special videotaped message from Postmaster General Megan J. Brennan, a presentation by Greater NJ PCC Executive Board Member James Lombard on the PCC’s academic outreach to college marketing students, a session on security by Postal Inspector Megan Beneducci, and a tour of the customer care call center at the Edison facility.

Composed of mailing industry professionals and senior postal managers, the nationwide PCC Program is designed to foster a close working relationship between the U.S. Postal Service and commercial mailers.

Ms. Sigmon was named the vice president, Customer Experience, in August 2018. In this role, she is responsible for developing an effective customer strategy that drives a customer focus into all aspects of the United States Postal Service. She is responsible for the USPS Customer Care Centers and Consumer Advocate departments. She reports to the chief customer and marketing officer and executive vice president.

Sigmon is a graduate of California State Polytechnic University in Pomona, California. She holds a Bachelor of Science degree in Industrial Engineering.  She also earned a Masters of Business Administration from the Massachusetts Institute of Technology.

For more information about this event and the Greater New Jersey PCC, log onto to their website at: http://www.gnjpcc.com/. If you have any questions, feel free to send an email to: email@gnjpcc.com.

###