April 13, 2026
Lampeter Post Office Encourages Customer Feedback with Impressive POS-itive Results
LAMPETER, PA — The Lampeter Post Office has been recognized as a top performer in customer service based on Point of Sale (POS) Customer Surveys in 2026.
The U.S. Postal Service’s POS survey collects the online responses to questionnaires found on receipts from Post Office transactions. The survey measures customer satisfaction with retail staff (efficiency, courtesy, knowledge, positive attitude) and the overall experience.
Lampeter is only 1.7 square miles with a population of 1,713 according to the 2020 census. However, since October 1, 2025, the Lampeter Post Office team has received an incredible 256 POS customer surveys with a 98.83 percent overall satisfaction.
Postmaster Amandeep Kaur compliments the entire team for their success. “We receive compliments on our cleanliness, supplies and decorating, but most of all our customers love the variety of options we offer for stamps.”
“We continue demonstrating the effectiveness of providing consistent positive customer engagement,” said retail associate Mark Engle.
“Our goal is simple,” said retail associate Dileiry Granthon, “offer a smile to begin and end every interaction, improve service from the surveys, and maintain the organization as one of America’s most valued and trusted brands,”
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The United States Postal Service is an independent federal establishment, mandated to be self-financing and to serve every American community through the affordable, reliable and secure delivery of mail and packages to more than 170 million addresses six and often seven days a week. Overseen by a bipartisan Board of Governors, the Postal Service is celebrating its 250th year of service to customers amidst a network modernization plan aimed at restoring long-term financial sustainability, improving service, and maintaining the organization as one of America’s most valued and trusted brands.
The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.
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Mark Wahl
mark.a.wahl@usps.gov