WARREN, PA — On September 9, 2025, Letter Carrier Randy Matson was delivering mail when he heard a cry for help. He rushed to the aid of a customer to find they had fallen and suffered a head wound. He called 911 and stayed with them until the paramedics arrived.

The Postmaster General Heroes’ Program was created in 2003 to commend USPS employees who go above and beyond the call of duty in a variety of situations, such as assisting lost children, getting help for sick or injured customers, spotting fires, and more.

More than 5,700 individuals, known as PMG heroes, have been recognized through the program, which reflects a simple, yet powerful, idea: Because they know the habits of their customers and the rhythms of their communities, Postal Service employees are often the first to notify emergency personnel and render aid when something is wrong.

USPS Leadership will present the PMG Heroes’ Award to Matson on:

Thursday, May 21, 8:00 a.m.
210 W. Third Ave.
Warren, PA 16365

Today, potential PMG heroes are nominated by postal colleagues. After approved nominees receive a commendation letter from Postmaster General David Steiner, they are featured in the “Heroes’ Corner” column on Link, the organization’s national employee news site, where it has become a popular mainstay. In 2020, “Heroes’ Corner” received a national award for excellence in employee communications.

PMG heroes’ stories are archived at link.usps.com/heroes to illustrate how Postal Service employees do so much more for their communities than deliver mail.

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