Hoquiam, Washington’s newest postmaster, Kristie Floyd, joined the Postal Service as a mail processing clerk in Ocean Shores, Washington more than five years ago.

Before becoming the Hoquiam postmaster, Floyd served as a part-time flexible employee at the Cosmopolis, McCleary, Moclips, and Ocean Shores, Washington Post Office locations. While in Cosmopolis she also served as the office’s safety captain.

As postmaster Floyd oversees two employees, nearly 600 Post Office Boxes (PO Boxes), and a contractor postal unit (CPU) located at Harbor Drug store.

Three years ago the Postal Service implemented the “Delivering for America” (DFA) 10-year plan to achieve financial sustainability and service excellence. Floyd is doing her part by helping customers whether they are local or out of state.

“I address every customers needs whether they live here locally or reach out from across the country. It’s important to put myself in their shoes and help resolve any issues they may have and to make sure they know I truly care about what their experiencing no matter how big or small the problem is. I want my customers to feel comfortable knowing I can relate to them and that we are in this together.”

She says the most rewarding position in her career so far has been her promotion to Hoquiam’s postmaster, “I transferred here as a clerk the first opportunity I had. I fell in love with this building and community immediately and knew I belonged here.”

Floyd served in the United States Air Force for three years prior to joining the Postal Service. She also worked at a rock quarry company in Temescal Valley, California where she acted as quality control manager, lab technician, dispatcher, and worked in sales. But she wanted a change and a chance to fulfill her dream of moving to the state of Washington, which led her to applying for a job with the Postal Service.

When not on duty, Floyd enjoys spending time in the outdoors where she likes to go camping, hiking, and fishing. She also enjoys cooking for friends and family and is part of a group of Jeep enthusiasts who help surrounding communities including a yearly beach cleanup event called Clean Shores.  

Floyd is a proud mom to three adult children who she says their support to move from California to Washington has been “the foundation” to her strength and in “being brave and achieving every goal I have set for myself.” She also has family in Seattle who helped her get settled into her new home.

Talking about her new position Floyd says, “I hope to grow more in this amazing community of Hoquiam. I have felt so connected to my customers and peers and I plan to serve them to the best of my ability.”

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