May 9, 2023
WASHINGTON, DC — The below remarks are as prepared for delivery by Postmaster General and CEO Louis DeJoy during the open session meeting of the Postal Service Board of Governors on May 9, 2023.
“Thank you, Mr. Chairman.
As the Chairman has identified, the women and men of the United States Postal Service have accomplished a great deal since the release of the Delivering for America Plan.
Our leadership team continues to push forward to implement the strategies defined in the Delivering for America Plan that will transform the Postal Service into a vibrant and self-sustaining service organization delivering postal services to the American people for many years to come.
We recently released our 2-year progress report which identified the many meaningful accomplishments:
We have stabilized our work force by converting over 125,000 employees to full time status, thus increasing employee availability and reducing overtime requirements.
We have properly equipped our facilities by more than doubling our package processing capability, thus improving our throughput for both mail and packages, enabling us to have two very successful peak seasons.
We have moved substantial volumes of mail and packages from air transport to ground transport favorably impacting our service and cost in many ways and shaping our service strategy for the future.
i. 92% of First-Class Mail is on the ground.
ii. 85% of First-Class Packages are on the ground.
We have filled our supervisor ranks and are providing them with new programs and strategies to successfully interact with our workforce and grow in their careers.
And we have improved our operations management processes across the organization with increased tools, visibility, collaboration, and an aggressive attitude towards performance excellence—everywhere.
From an operations standpoint, it is a different Postal Service from two short years ago. Throughout the organization there is a new can-do attitude—growing in optimism and operational aptitude. Our people are ready to take on the many challenges and opportunities that are in front of us.
In addition to our operational initiatives, since the release of the Delivering for America Plan:
We have increased capital spending on modernizing our operations for the future with new technology, facilities, equipment and vehicles. This includes the fulfilling the long overdue need of acquiring new delivery vehicles.
Enabled by our evolving operating strategy, improved financial condition and some congressional funding, we have developed a mission centered strategy for 66,000 of these new vehicles to be electric.
This initiative, combined with our planned reduction in transportation and in the improvements in our operating efficiencies, will make us a leader in carbon footprint reduction over the next 10 years.
Going forward we have ambitious plans to improve our service in those areas, particularly rural areas, which are not receiving the improved service experience we have delivered to the rest of the nation.
We will continue to advance improvement to our network, with major redesign to our processing facility configurations and functionality.
We have goals to significantly reduce our ground transportation cost both nationally and locally.
We will redesign our delivery network, rolling out new sort and delivery centers across the country.
And we will achieve new business growth by offering great solutions and affordable service in the competitive marketplace.
We expect the next two years to be more exciting and consequential than the first—they need to be—and we will work diligently to fulfill the goals identified in the Delivering for America Plan.
I would like to thank my leadership team for their steadfast commitment to our strategies and for their hard work. I am proud of their performance and my association with them.
I also would like to thank our Governors for their continued support of our strategy and their work to understand the magnitude of the complications involved in unwinding the many years of damage inflicted on this organization and establishing sound practices for the future.
And finally, and most importantly, I thank the women and men of the United States Postal Service for their commitment to the nation.”