Feb. 5, 2024
WASHINGTON, DC — The United States Postal Service reported new delivery performance metrics for the fourth week of the second quarter for fiscal year 2024. The average time for the Postal Service to deliver a mailpiece or package across the nation was 2.8 days.
FY24 second quarter service performance scores covering January 1 through January 26, included:
USPS delivery was impacted in broad areas across the country due to industry-wide disruptions in both ground and air transportation caused by winter storms. The Postal Service continues to restore service in these areas as quickly and as safely as possible, however, service performance may be negatively impacted as the weather systems continue through the month of January.
One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95 percent on-time service performance for all mail and shipping products once all elements of the plan are implemented. Service performance is defined by the Postal Service as the time it takes to deliver a mailpiece or package from its acceptance into our system through its delivery, as measured against published service standards.
With the implementation of the Delivering for America plan, the Postal Service continues its focus on improving service reliability for the American public and business customers by modernizing the outmoded and aging postal network across the nation.