Australia Post advises of new restrictions in place to minimize the spread of COVID-19. The post is experiencing disruptions to its daily operations due to emergency measures imposed by the government. These measures, which include lockdowns, state border closures, restrictions on movement and self-isolation for affected individuals, have caused disruptions with airlines and other transportation providers. The restrictions are having a direct impact on service quality for inbound international letter post services. Australia Post is therefore declaring a force majeure event for all inbound international letter post services effective June 28.


Australia Post advises that inbound letter-post items are no longer being affected by the COVID-19 pandemic. However, it is still experiencing issues with other categories of inbound items and all categories of outbound mail.


Australia Post advises that due to downgrading of COVID-related restrictions in Melbourne, letters and parcels can again be dispatched there (express mail service was not affected).


Australia Post advises it is experiencing processing delays in Perth due to an influx of volume that was rerouted there from Melbourne while it was under lockdown status due to COVID-19. The post is taking aggressive steps to address the issue, however, customers may experience temporary delays on mail items destined to these areas until the volume is cleared. The lockdown in Melbourne has lifted and rerouting of additional volume from Melbourne to Perth has ended.


Australia Post advises of additional screening measures on inbound mail for new biosecurity risks. Products now banned from the mail into Australia include rice, grains, seeds, nuts and other products, with some exclusions. Refer to the post’s official website for more details and a full list of banned products. Should customers send restricted products to Australia via the mail, the post advises that items will be stopped and may be destroyed. Additionally, Australia Post will not provide compensation for items that get destroyed because they contain banned products. In case of non-compliance, there may be delays for inbound processing of mail to Australia due to increased inspection and scrutiny.


Australia Post advises that government-imposed restrictions in Melbourne due to COVID-19 have affected its operations for the state of Victoria. Because of a reduction in processing capacity, acceptance of inbound international letters and parcels at the Melbourne office of exchange is temporarily suspended. Express mail service items will continue to be accepted and processed. Australia Post requests that all inbound international letters and parcels be diverted to another office of exchange (Brisbane, Perth or Sydney) until the restrictions have been lifted.


Australia Post advises that it has declared a situation of force majeure for all inbound and outbound letters, parcels and express mail service items until further notice. Precautionary measures imposed by the government to curb spread of COVID-19 are affecting daily operations and services offered by airlines and other transportation providers. This is having a direct impact on service quality for both international inbound and outbound mail. Customers should expect delivery delays.


Australia Post advises that it has temporarily suspended signature upon delivery for inbound items, effective immediately, in order to limit face-to-face methods of delivery and reduce the risk of the spread of the coronavirus (COVID-19).