Guatemala’s post advises that services in the eastern and northeastern regions of the country, which were disrupted due to Storm Eta, are in the process of being restored. It is hoped that all services will have resumed as normal by the end of this month. Inbound and outbound services (both domestic and international) in the rest of the country are operating as normal.
Guatemala’s post is again able to process inbound international mail and it will soon be offering its customers international outbound mail service.
Temporary Service Suspension — The Postal Service will temporarily suspend international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.
Effective April 7, 2020, the Postal Service has temporarily suspended international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to Guatemala until further notice.
These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
For already deposited items, other than GXG, Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.
For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
USPS is closely monitoring the situation and will continue to update customers until the situation returns to normal.
Guatemala’s post is operating with 50 percent of its normal staff until April 12, 2020 (subject to extension) as part of government measures to prevent the spread of COVID-19. Additionally, all post offices have been closed and only home deliveries are being provided by the reduced staff with appropriate steps taken to protect employees and customers.
These measures will result in delays to deliveries and quality of service for all types of inbound and outbound mails. Service delivery standards cannot be guaranteed, therefore, a situation of force majeure is invoked until the situation returns to normal.