Italy’s post advises that there is a backlog at the customs warehouse due to very high and unexpected parcel volumes received from non-EU countries. The post is facing considerable difficulties in storing and clearing these incoming parcel post items and the situation is leading to slower transit times from the airmail unit to the office of exchange. Customers are advised of possible delays resulting from the current situation.


Italy’s post advises that based on the new measures put in force by the Italian government to minimize the spread of COVID-19, the post has restored the addressee’s signature upon delivery of parcels and registered and insured items whenever the addressee’s condition is fully compliant with the preventive measures in place.

Italy’s post is committed to adopting different delivery procedures, agreed with the addressee, in the event of specific situations related to the current health emergency. With regard to legal acts, if the addressee’s condition does not allow safe delivery, a notice of delivery with instructions for item collection will be placed in the addressee’s mailbox. Quality standards for all products will continue to be affected by this force majeure until further notice.

Moreover, owing to the new wave of the pandemic, certain business categories have been closed or are operating with limited opening hours, and restrictions may be applied to postal service in critical areas. Italy’s post is constantly monitoring the situation and timely updating the dedicated section of its website, available at


Italy’s post advises that as part of government measures aimed at preventing money laundering, a number of limitations in the use of cash are to be gradually introduced in the country and concern postal services, specifically, customs duties and cash-on-delivery service for both letters and parcels. Effective July 1, the maximum amount able to be transferred in cash between two parties is being reduced from 2,999 to 1,999 EUR.


Italy’s post advises that the Italian government has further extended the period of application of the measures aimed at minimizing the spread of COVID-19 until May 3, 2020. Moreover, owing to a lack of transport capacity following the cancellation of numerous international flights, it is currently unable to transport mail and parcels to a growing number of countries, and is no longer accepting postal items destined for those countries until sufficient transport capacity becomes available.

The list of destination countries concerned is liable to change every day, and is available here:


Italy’s post advises that the Italian Government has extended the period of application of the measures aimed at minimizing the spread of COVID-19 until April 13, 2020. Customers should expect disruptions.


Italy’s post advises that it is taking additional measures regarding acceptance and delivery of parcels. If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed, items can be returned to sender after the first delivery attempt. The list of affected municipalities is updated regularly and is available at

Furthermore, in order to minimize spread of the coronavirus (COVID-19) and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. However, these restrictions do not apply to donations.

Finally, due to lack of transport capacity, declaration of force majeure and suspension of postal services in a number of countries, the post is constantly updating its list of admitted outbound destinations. This list is available on the webpage above.


Effective March 10, Italy’s Post advises customers that the entire Italian territory is subject to a number of extraordinary measures so as to minimize the spread of COVID-19 and protect Poste Italiane staff and customers. Due to a reduction of logistics and supply chain workforce that will affect postal sorting and delivery, customers should expect major impacts on operations and inbound/outbound service (letter post, parcels and EMS) until April 3 or further notice.

A situation of force majeure has been declared and service delivery standards cannot be guaranteed until the situation returns to normal. Consequently, restrictions are in place for the following items:

  • Parcels and registered and insured items subject to signature upon delivery that would ordinarily require the addressee’s signature can, with the addressee’s consent, be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the postman/woman on their portable devices.
  • If the addressee is absent or wishes to collect the item from a post office, a special notice of delivery will be left in their mailbox, with instructions for access to the post office.
  • Post offices will be subject to restrictions and special conditions, including the exceptional closure, for a few days, of the premises subject to sanitation measures, which results in delivery delays
  • Cash-on-delivery items will be available at post offices and the addressee will be informed by means of a special note left in their mailbox.
  • Effective Monday, March 16, Poste Italiane will be unable to accept “PostaTarget” commercial mail from direct entry channels.

A special sanitation plan, covering the entire post office network, postal premises and fleet of vehicles, has been in place for several weeks and will continue until the end of this epidemic. Personal safety equipment is also being provided throughout our retail and logistic networks to protect staff and manage customers’ presence in post offices under safe conditions.

Airports remain open, however, due to regional flight cancellations, Italy’s post will divert outbound mail onto certain flights from Rome Fiumicino, requesting the airlines to provide road transport solutions from Milan to Rome. Similar solutions are being offered to other partners for outbound traffic to Italy. Surface traffic is not restricted. Italy’s Post is fully committed to keeping its international mail processing centers, domestic sorting centers and delivery network open and operational, with a number of special provisions being implemented in the wider national interest.

No other changes to service modalities are currently in place. The provisions set out above will remain in effect until further notice.

Italy’s Post is monitoring the situation and will take prompt corrective action in response to any developments and will also provide timely updates in the dedicated section of its website, available at