Italy’s post advises that the Italian Government has extended the period of application of the measures aimed at minimizing the spread of COVID-19 until April 13, 2020. Customers should expect disruptions.
Italy’s post advises that it is taking additional measures regarding acceptance and delivery of parcels. If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed, items can be returned to sender after the first delivery attempt. The list of affected municipalities is updated regularly and is available at www.poste.it/emergenza-covid19.html.
Furthermore, in order to minimize spread of the coronavirus (COVID-19) and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. However, these restrictions do not apply to donations.
Finally, due to lack of transport capacity, declaration of force majeure and suspension of postal services in a number of countries, the post is constantly updating its list of admitted outbound destinations. This list is available on the webpage above.
Effective March 10, Italy’s Post advises customers that the entire Italian territory is subject to a number of extraordinary measures so as to minimize the spread of COVID-19 and protect Poste Italiane staff and customers. Due to a reduction of logistics and supply chain workforce that will affect postal sorting and delivery, customers should expect major impacts on operations and inbound/outbound service (letter post, parcels and EMS) until April 3 or further notice.
A situation of force majeure has been declared and service delivery standards cannot be guaranteed until the situation returns to normal. Consequently, restrictions are in place for the following items:
A special sanitation plan, covering the entire post office network, postal premises and fleet of vehicles, has been in place for several weeks and will continue until the end of this epidemic. Personal safety equipment is also being provided throughout our retail and logistic networks to protect staff and manage customers’ presence in post offices under safe conditions.
Airports remain open, however, due to regional flight cancellations, Italy’s post will divert outbound mail onto certain flights from Rome Fiumicino, requesting the airlines to provide road transport solutions from Milan to Rome. Similar solutions are being offered to other partners for outbound traffic to Italy. Surface traffic is not restricted. Italy’s Post is fully committed to keeping its international mail processing centers, domestic sorting centers and delivery network open and operational, with a number of special provisions being implemented in the wider national interest.
No other changes to service modalities are currently in place. The provisions set out above will remain in effect until further notice.
Italy’s Post is monitoring the situation and will take prompt corrective action in response to any developments and will also provide timely updates in the dedicated section of its website, available at https://www.poste.it/emergenza-covid19.html.