Lithuania

6-18-20

Lithuania Post advises that the government has lifted the quarantine regime, however, measures to prevent the spread of COVID-19 may still result in staff shortages or temporary suspension of the work of some post offices. Lithuania Post will continue to provide services according to safety guidelines, but all letter-post, parcel-post and EMS items requiring signature on delivery will be delivered to the addressees directly, and addressee signatures will be collected (except in cases where the addressee is isolating).

Operational conditions remain difficult (with cancellation of international flights, etc.), and this may also cause delays. Accordingly, the usual service delivery standards still cannot be guaranteed, and the force majeure situation remains in force.

3-31-20

Lithuania Post has suspended collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door but the four last digits of the recipient’s ID are recorded in place of a signature. Because of these measures, quality of service for all types of inbound and outbound mail is affected. Service delivery standards cannot be guaranteed and Lithuania Post is therefore invoking a situation of force majeure with regard to quality of service until the situation returns to normal.