Malaysia Post advises that government restrictions due to the COVID-19 pandemic have been imposed in Selangor and Putrajaya, resulting in a reduced workforce. This has affected processing capacity at the post’s office of exchange and hub at Kuala Lumpur International Airport, and there are significant processing delays for inbound international mail.


Malaysia’s post advises customers to expect delays in processing, transportation and delivery of both incoming and outgoing international mail due to suspension of services, flight cancellations, airport shutdowns, and implementation of preventative measures to reduce the risk of spread of the coronavirus (COVID-19).

All outbound airmail items to the following countries are expected to be severely delayed: Austria, Belgium, China, Croatia, Czech Republic, Denmark, France, Germany, Greece, Italy, Japan, Kazakhstan, Mongolia, Norway, Oman, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, Canada and United States. For inbound mail deliveries, items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient. Instead, the postal employee will ask for the recipient’s name and enter this information in the signature field of the handheld device or delivery manifest.

A situation of force majeure in relation to all international mail is declared due to COVID-19 and its effects on postal services worldwide until sufficient transport capacity becomes available.