New Zealand Post advises that while the government has declared a lockdown in an effort to slow spread of the coronavirus (COVID-19), the post is an essential business that will remain in operation insofar as possible under the state of emergency provisions and regulations in place. New Zealand Post can no longer guarantee service delivery standards, such as delivery times and other quality measures, and is invoking a situation of force majeure in relation to any such standards until further notice.
Additionally, a number of measures have been implemented to ensure the safety of both customers and staff, effective until further notice. These include delivery changes for items requiring signature and no longer providing over-the-counter services which will also mean a reduction in the capacity to accept international outbound items. Businesses that are deemed to provide essential services are still able to send their products.
With many flights suspended and transport capacity reduced, New Zealand Post is limited in its ability to send outbound mail to a number of countries. Visit www.nzpost.co.nz/contact-support/international-mail-updates for up-to-date information on the affected countries.