New Zealand

3-17-21

New Zealand Post advises that the country has returned to Alert Level 1 of the national pandemic plan.

3-2-21

New Zealand’s post advises that protective measures are being implemented to limit spread of COVID-19 and ensure the safety of customers and staff. The post can no longer guarantee service delivery standards and is invoking force majeure until further notice.

2-24-21

New Zealand’s post has implemented safety measures in the Auckland area to protect staff and keep its sites operating as new community COVID-19 cases are recorded. These steps include social distancing, restricted staff numbers, mandatory face masks, and contactless deliveries and collections. Given the current restrictions, the post cannot guarantee service delivery standards in the affected area.

2-16-21

New Zealand’s post advises that the government has heightened COVID-19 alert levels for the period Feb. 15-17. The post will continue domestic and international inbound/outbound operations. Contactless delivery and pickup processes apply. Given the current restrictions, the post can no longer guarantee service delivery standards and is invoking force majeure until further notice.

12-24-20

New Zealand Post advises that inbound international mail services are operating normally for the acceptance and delivery of all inbound mail types and classes (letters and parcels).

10-13-20

New Zealand Post advises that all restrictions in the Auckland region have been lifted following a government decision to lower the area’s alert level under the national pandemic plan.

8-13-20

New Zealand Post advises that the government has moved the Auckland region to national COVID-19 Alert Level 3 from Wednesday, Aug. 12, 2020, provisionally until Aug. 14, 2020. The rest of New Zealand has moved to COVID-19 Alert Level 2 for the same period. A summary of New Zealand’s COVID-19 Alert Levels and their restrictions can be found at covid19.govt.nz/assets/resources/tables/COVID-19-alert-levels-summary.pdf. New Zealand Post will continue domestic and international inbound/outbound operations. Given the current restrictions, New Zealand Post can no longer guarantee service delivery standards, notably letter-post, parcel-post and EMS items, and is invoking force majeure in respect of any such standards until further notice.

3-27-20

New Zealand Post advises that while the government has declared a lockdown in an effort to slow spread of the coronavirus (COVID-19), the post is an essential business that will remain in operation insofar as possible under the state of emergency provisions and regulations in place. New Zealand Post can no longer guarantee service delivery standards, such as delivery times and other quality measures, and is invoking a situation of force majeure in relation to any such standards until further notice.

Additionally, a number of measures have been implemented to ensure the safety of both customers and staff, effective until further notice. These include delivery changes for items requiring signature and no longer providing over-the-counter services which will also mean a reduction in the capacity to accept international outbound items. Businesses that are deemed to provide essential services are still able to send their products.

With many flights suspended and transport capacity reduced, New Zealand Post is limited in its ability to send outbound mail to a number of countries. Visit www.nzpost.co.nz/contact-support/international-mail-updates for up-to-date information on the affected countries.