New Zealand


New Zealand Post advises that the government has announced the application of COVID-19 safe practices throughout the country due to an uptick in cases in order to safeguard its health system and to slow the spread of the virus.

As a business entity that provides essential services, New Zealand Post will continue to operate. Physical distancing measures apply at New Zealand Post’s operational sites, resulting in reduced capacity and a negative impact on operational performance in terms of processing, transport, sorting and delivery of mail.

With regard to customer service, the sending of CN 18 forms (Declaration concerning non-receipt (or receipt) of a postal item) and proof of delivery will be subject to significant delays, as New Zealand Post’s customer service agents will be working from home without access to certain office facilities (e.g. printers).


Temporary Service Disruption
The Postal Serviceā„¢ has temporarily suspended international mail acceptance to New Zealand due to service impacts related to the COVID-19 pandemic.