Temporary Service Suspension — The U.S. Postal Service received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic.
As a result, the Postal Service is currently unable to accept items destined for Panama at any Post Office or postal facility location, effective April 3 until further notice. Customers are asked to refrain from entering items addressed to Panama into the USPS system effective immediately.
These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service. For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
Panama’s post advises that all categories of inbound, outbound and transit mail are suspended until further notice in light of government measures to stop spread of the coronavirus (COVID-19). Additionally, there are impacts to operational centers and post offices, with some closed offices, reduced staff for operations and administration, reduced hours of customer service, and work limited to two days a week, to safeguard employees while continuing to provide the Panamanian population with its national postal service. The post is therefore invoking the force majeure clause with respect to quality of service and the quality link to remuneration for all categories of items until further notice.