Philippines

6-23-20

Philippines’ post advises that its central headquarters in Manila will be closed until June 25 for disinfection as a precautionary measure to prevent possible spread of COVID-19 among staff. However, international mail processing centers for letters, parcels and express mail dispatches have now resumed operations.

6-8-20

Philippines’ post advises that two of its international mail processing centers are suspending operations through June 8.

5-22-20

Philippines’ post, PHLPost, advises that the government has extended the community quarantine until May 31, 2020. All post offices are now opening with limited or full operations, depending on the level of quarantine, while observing strict social distancing measures. Post offices on full operations can accept and deliver domestic and international postal items, while those on limited operations are working to facilitate the delivery of postal items containing cheques and medical supplies only.

The international mail processing centres remain operating with a skeleton workforce and are processing and forwarding inbound international dispatches to domestic destinations. Delays are still expected, with postal items being transported over land within the islands, and by a combination of land and sea between islands. Sea transport of outbound international dispatches is back to normal, but outbound air dispatches are dependent on the availability of flights to destination countries.

Designated operators may request processing and/or delivery of postal items containing vital communications, medicines, goods and/or perishable items, and/or pension checks, loans and similar. The use of e-mail to communicate such requests as well as customer service concerns is encouraged, as PHLPost customer service personnel remain working remotely. The Global Customer Service system for Post-to-Post customer service remains operational.

5-4-20

Philippines’ post advises that the government has extended until May 15 community quarantines in Metro Manila and the rest of the Luzon islands and in areas of the Visayas and Mindanao islands. The post is providing limited services in order to deliver checks, medical supplies and other essential services. The international mail processing centers are operating with limited staff. Incoming items will only be processed and forwarded to delivery post offices once the community quarantine in Metro Manila is lifted and/or an exemption granted to the post is extended. Outbound international dispatches remain suspended until similar conditions are met. Customers are encouraged to use email for service concerns. Inquiries relating to international postal accounts and/or settlement should be sent by email, with scanned copies of relevant documents, to iadiv.srd@phlpost.gov.ph, iadiv.srd.phlpost@gmail.com, srd@phlpost.gov.ph and srd.phlpost@gmail.com.

4-10-20

Philippines post, PHLPost, is providing limited services in order to facilitate the delivery of postal items containing checks and medical supplies, along with other essential services during the community quarantines in Metro Manila and the rest of the Luzon islands (extended until April 30, 2020) and in areas of the Visayas and Mindanao islands (due to end April 12, 2020).

PHLPost was granted an exemption to the community quarantine in force, provided that it observes the strict social distancing measures imposed by the Philippine Government. As such, it advises the following:

Inbound:

  • The international mail processing centres (IMPCs) are operating with a skeleton workforce. Items will be processed and forwarded to delivery post offices upon resumption of normal work as of April 30, 2020.
  • Inbound postal items received by the IMPCs by March 12, 2020 will be processed and forwarded to delivery post offices upon resumption of the normal work schedule as of April 30, 2020.

Outbound:

  • Outbound international dispatches from the IMPCs remain suspended until the end of the community quarantine in Metro Manila and the rest of the Luzon islands on April 30, 2020.
  • Outbound postal items received by March 12, 2020 by selected post offices located in Metro Manila and the rest of the Luzon islands will be processed and forwarded to IMPCs if land transport is permitted. However, processing and forwarding to destination countries of those postal items will take place upon resumption of the normal work schedule as of May 4, 2020.
  • Outbound postal items received by March 12, 2020 by post offices in the Visayas and Mindanao islands will be forwarded to IMPCs and processed and forwarded to destination countries by the IMPCs upon resumption of the normal work schedule as of May 4, 2020. Transport to the Visayas and Mindanao islands, which have been on total lockdown since March 15, 2020, is by air and sea only.

Customers are advised that PHLPost customer service personnel may be affected intermittent internet access so they are encouraged to use e-mail to communicate customer service concerns.

3-25-20

Philippine Postal Corporation advises that international air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during a community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands. The community quarantine, in effect through April 12, will impact operations. Delays to inbound and outbound postal items are expected during the community quarantine period.