Portugal’s post advises that the government has extended until May 2 measures aimed at combating spread of COVID-19. Service restrictions and situation of force majeure are extended until further notice.


Portugal’s post advises that it is experiencing severe impacts on service quality for international inbound and outbound mail services as a result of government measures intended to combat spread of the novel coronavirus (COVID-19). This includes an extended state of emergency until at least April 17. To eliminate customer interaction at the door and meet physical distancing requirements, registered mail is now deposited in mailboxes, with the exception of registered mail with associated special services for which the postal employee will ask for the recipient’s name and enter it in the signature field on the handheld device. Items subject to a delivery notice are now available for collection at postal outlets and post offices for a longer period of time, namely 15 working days. The post continues to be unable to dispatch postal items to many destinations due to the extremely difficult air transport situation. Please visit www.ctt.pt/transversais/alertas-envios-internacionais#fndtn-tab1 for up-to-date information on countries.

The post is currently unable to meet its contractual obligations, particularly regarding delivery times, standard rules for signature on delivery, hand delivery, tracking of shipments, processing of cash on delivery and insured value. Therefore, the situation of force majeure declared previously is extended until further notice.