United Arab Emirates


Emirates Post advises that it has now resumed providing all mail services. For closed transit service, operators are reminded that they must write to Mr Haitham Abdulmalik (haitham.ahli@epg.gov.ae) and Mr Khalid Aldoukhi (khalid.aldoukhi@epg.gov.ae) to obtain approval before they start sending consignments.


Emirates Post advises that the government has extended the state of alert until further notice in order to reduce risk of spread of COVID-19. Emirates Post can longer guarantee service delivery standards for express mail service items, parcels and registered items and is invoking force majeure until further notice.


Emirates Post is carrying out contactless deliveries during the COVID-19 pandemic. For deliveries over the post office counter, customers insert their ID in a card reader, which records the name of the person collecting the item. For deliveries to the addressee’s premises, the courier confirms the recipient’s name by asking to see ID. The courier records the name and hands over the item.


Effective April 10, 2020, the U.S. Postal Service will temporarily suspend international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to United Arab Emirates until further notice.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

For already deposited items, other than Global Express Guarantee (GXG®), Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

USPS is closely monitoring the situation and will continue to update customers until the situation returns to normal.


Emirates Post advises that it is required to take strict measures aimed at minimizing human contact during both sorting and delivery. This will impact operations and, consequently, quality of service for all types of inbound and outbound mail at least until April 2. For this reason, service delivery standards cannot currently be guaranteed. Although Emirates Post is committed to keeping its international mail processing centers, domestic sorting centers and delivery network open and operational, a number of special provisions are being implemented. While airports remain open, passenger flights to and from the UAE have been suspended. The delivery of international mail will be subject to potential delays until the situation returns to normal. As a result, Emirates Post is unable to offer various services.