United Kingdom

Royal Mail Group (Royal Mail and Parcelforce Worldwide), as part of UK measures to minimize the spread of the coronavirus (COVID-19), changes the delivery process for all mail items requiring signature on delivery. These items will not always be signed for by the recipient. Where the recipient has not been able to sign for the item but has received it, a code will be entered into the handheld device, and this will constitute evidence of receipt.

In addition, Royal Mail Group advises that it can no longer guarantee service delivery standards that apply under UPU and associated or related bilateral and multilateral agreements with designated operators and any interested third parties, and is invoking force majeure and analogous provisions to any such standards.