Vice President, Delivery Operations
Angela Curtis was named vice president, delivery operations in July 2021. Curtis reports to the chief retail and delivery officer and executive vice president.
Prior to this role, Angela served as Retail and Post Office Operations Vice President since August 2020. In this role, Angela successfully led the charge of transforming the USPS retail footprint and enriching access to postal services for the nation’s communities. During her tenure she was responsible for establishing national retail and Post Office operations policy and process for more than 30,000 sites—building competency, confidence and capability in her teams’ employees and improving the customer experience. Angela built a strong foundation for the organization’s retail and post office operations positioning the Postal Service as the preferred delivery service for the American public.
A 29-year postal veteran Angela has extensive operations experience and has served in several executive assignments including acting Vice President, Eastern Area Operations; Manager, Eastern Area Operations Support; District Manager, Mid-Carolinas and Baltimore Districts; and Senior Plant Manager, Northern Virginia. Her comprehensive experience in retail, delivery, processing, logistics, carrier operations, and customer service operations has allowed the organization to excel in multiple performance measurement initiatives under her leadership.
Ms. Curtis earned a Master of Science in Management from Massachusetts Institute of Technology, a Master of Science in Business Administration from Gardner Webb University, and a Bachelor of Science in Business Administration and Marketing from Gardner Webb University. A recipient of multiple Vice President Awards for excellence and the 2020 Postmaster General’s Award, Angela is also a certified Lean Six Sigma Green Belt, certified Microsoft Project Manager, and a veteran of the United States Air Force.
Latest update: August 2021