KANSAS CITY, MO: The U.S. Postal Service is providing updated information on Hold Mail to help customers temporarily displaced due to the COVID-19 pandemic.

Our Hold Mail service is designed for customers who plan on being away from their home or business for up to 30 days. Due to the COVID-19 pandemic, the Postal Service suspended the 30-day time frame and extended all Hold Mail requests beyond 30 days. That extension ends on May 30, 2020. Customers whose mail has been on hold beyond 30 days as of May 30 will have until June 14 to make arrangements to have their mail held longer if needed. On June 15, 2020, the Postal Service will revert back to its normal policy that allows for customers to have their mail held for 30 days.

We understand that different parts of the country will be reopening at different times based on local conditions. If customers live in one of the areas reopening, we encourage them to contact their local Post Office as a part of their return to business and make arrangements to collect their mail on hold or make arrangements to restart regular delivery of mail including mail still being held.

Customers with questions regarding Hold Mail requests can contact the Postal Service at 1-800-ASK-USPS (275-8777).

For the latest information on Postal Service service updates, please check about.usps.com/news/service-alerts/.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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