Effective September 29, 2024, Global Express Guaranteed® (GXG®) service was suspended to all destinations. Until further notice, Post Office® facilities will not accept GXG items for any destination.
The Postal Service™ will process GXG items deposited on or before September 28, 2024.
Due to the suspension of GXG service, the Postal Service is revising various sections of Mailing Standards of the United States Postal Service, International Mail Manual (IMM®) and the Individual Country Listings of the IMM to reflect this change.
Mailing Standards of the United States Postal Service, International Mail Manual (IMM)
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1 International Mail Services
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120 Preparation for Mailing
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123 Customs Forms and Online Shipping Labels
123.1 Types of Customs Forms
123.11 General
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b. Handwritten Customs Worksheets:
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[Revise item b.(2) to read as follows (removing the second sentence):]
2. PS Form 6182, Commercial Invoice, is used only for Global Express Guaranteed items and is required for certain commodities and destinations.
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123.6 Required Usage
123.61 Conditions
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[In Exhibit 123.61, add a note to Global Express Guaranteed Items as follows and revise the fourth column for Global Express Guaranteed Items to read as follows (removing the second sentence):]
Exhibit 123.61
Customs Declaration Form Usage by Mail Category
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135 Mailable Dangerous Goods
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135.6 Batteries
135.61 Availability — Mail Classes
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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140 International Mail Categories
141 Definitions
141.1 General
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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141.2 Global Express Guaranteed
[Revise the text in its entirety to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
Global Express Guaranteed is an expedited delivery service that provides reliable, high-speed, time-definite service from designated U.S. ZIP Code areas to locations in most destination countries. Global Express Guaranteed is assured to meet destination-specific delivery standards or the postage will be refunded. If a shipment is lost or damaged, liability for loss or damaged merchandise or for document reconstruction is limited to a maximum of $100 or the amount of additional optional insurance purchased. The maximum weight limit for Global Express Guaranteed service is 70 pounds, but lower country-specific weight limits might apply.
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150 Postage
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152 Payment Methods
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152.6 Permit Imprint
152.61 Conditions of Use
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[Revise item a. to read as follows (adding the “Note”:]
a. Global Express Guaranteed service prepared under 213.8. Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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152.63 Usage Criteria
152.631 Global Express Guaranteed, Priority Mail Express International, Priority Mail International, and First-Class Package International Service
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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152.64 Required Format
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Exhibit 152.64
Indicia Formats
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2 Conditions for Mailing
210 Global Express Guaranteed
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
211 Description and Physical Characteristics
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
211.1 General
[Revise the paragraph in its entirety to read as follows:]
Global Express Guaranteed (GXG) service is an international expedited delivery service that provides reliable, high-speed, guaranteed, and day-definite service from selected Post Office facilities in the United States to a large number of international destinations. Global Express Guaranteed service is guaranteed to meet the specified service standards, or the postage paid may be refunded. For almost all network destinations, liability insurance is provided for lost or damaged shipments. See 212.45.
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212 Eligibility
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service suspended as of September 29, 2024.
212.1 General — All Global Express Guaranteed Shipments
[Revise the fourth sentence of the paragraph to read as follows:]
*** The sender is responsible for determining if the item is allowable despite any statement made on a USPS website, or by a Postal Service employee or the Postal Service’s agents.
212.2 Customs Forms Required
[Revise the paragraph to read as follows (removing the last sentence):]
PS Form 6182, Commercial Invoice, is required for certain commodities and destinations.
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212.4 Inquiries, Service Guarantees, Postage Refunds, and Indemnity
212.41 Service Guarantee
[Revise the first sentence of the paragraph to read as follows:]
The Postal Service guarantees delivery within the service standards, or the sender may be entitled to a full refund of the postage paid. ***
212.42 Transit Days for Shipments
[Revise the first sentence of the paragraph to read as follows:]
Transit days are available from participating Post Office facilities and online though Click-N-Ship service. ***
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212.44 Postage Refunds
[Revise the paragraph in its entirety to read as follows:]
Postage may be refunded for a shipment accepted at a participating Post Office facility by the specified deposit time and not delivered to the recipient by the delivery date as shown on the mailer’s receipt. In accordance with the money-back guarantee standards, a refund request may be filed if the carrier at the destination country does not deliver the shipment, does not attempt to deliver the shipment, or does not make the shipment available on or before close of business in the local time zone in the delivery location. To request a refund or obtain details on how to file a claim, contact a customer service representative at 800-222-1811 — the Global Express Guaranteed customer service office is responsible for adjudicating a refund request for Global Express Guaranteed service. The original receipt or a copy of the Global Express Guaranteed Air Waybill (shipping label) may be required for a postage refund. Requests for postage refunds must be made no later than 30 days from the date of mailing. The signature of the recipient or recipient’s agent is required upon delivery of the refund. The money-back guarantee does not apply to shipments to post office box addresses acceptable for delivery.
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212.46 Indemnity Claims
[Revise the paragraph by removing the sixth sentence (starting with “Consult”):]
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213 Prices and Postage Payment Methods
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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214 Mail Preparation
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
214.1 Preparation by the Sender
Prior to mailing, the sender must do the following:
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[Revise item b. to read as follows (removing the last sentence):]
b. Complete the Global Express Guaranteed Air Waybill/Shipping Invoice (Item 11FGG1) to show the complete address of the sender and addressee. Do not address items to APO or FPO addresses. Post Office box addresses may be allowed for certain international locations.
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215 Mail Entry and Deposit
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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223 Prices and Postage Payment Methods
223.1 Prices
223.131 Commercial Plus Pricing — Eligibility
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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225 Mail Entry and Deposit
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225.2 Pickup on Demand Service
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[Revise item a. to read as follows (adding the “Note”:]
a. Global Express Guaranteed items. Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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230 Priority Mail International
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233 Prices and Postage Payment Methods
233.1 Prices
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233.13 Commercial Plus Prices
233.131 Commercial Plus Pricing — Eligibility
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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235 Mail Entry and Deposit
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235.2 Pickup on Demand Service
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[Revise item a. to read as follows (adding the “Note”:]
a. Global Express Guaranteed items. Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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240 First-Class Mail International
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242 Eligibility
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242.2 Merchandise
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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250 First-Class Package International Service
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252 Eligibility
252.1 Content
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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253 Prices and Postage Payment Methods
253.1 Prices
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253.15 Commercial Plus Prices
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253.151 Commercial Plus Pricing — Eligibility
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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255 Mail Entry and Deposit
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255.3 Pickup on Demand Service
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[Revise item a. to read as follows (adding the “Note”:]
a. Global Express Guaranteed items. Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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3 Extra Services
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320 Insurance
321 Global Express Guaranteed Insurance
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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330 Registered Mail
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332 Availability
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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390 Tracking Plus
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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4 Treatment of Outbound Mail
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440 Mailpiece Refused by an Air Carrier
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442 Mailable Item
[Insert a new first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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5 Nonpostal Export Regulations
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520 Foreign Trade Regulations — U.S. Census Bureau
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527 Placement of ITN, AES Downtime Citation, or AES Exemption
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[Revise item d. to read as follows (adding the “Note”:]
d. On editions of the Global Express Guaranteed Air Waybill/Shipping Invoice (shipping label, Item 11FGG1) printed before August 2008, the customer must write “NOEEI 30.37(a)” next to the sender’s signature. Current versions of Item 11FGG1 have this AES Exemption included on the mailing label. Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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Country Price Groups and Weight Limits
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[Add a new note in bold after the first paragraph to read as follows:]
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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Individual Country Listings
[For every country that offers Global Express Guaranteed service, insert a Note in bold directly below the “Global Express Guaranteed” heading and above the price and weight limit table to read as follows:]
Global Express Guaranteed (210) Price Group***
Note: Global Express Guaranteed service is suspended as of September 29, 2024.
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[Also, remove the “General Conditions of Mailing” section in its entirety.]
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Although effective September 29, 2024, the Postal Service will incorporate these revisions into the next edition of the online IMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification,
Product Solutions, 10-3-2024
