Chief Customer and Marketing Officer (CCMO) and Executive Vice President
Jacqueline Krage Strako was named Chief Customer and Marketing Officer and executive vice president in December 2018. She reports to the Postmaster General and she is a member of the Executive Leadership Team.
As the CCMO, Jakki is responsible for oversight of the five organizations within the customer and marketing office; Sales and Customer Relations, New Product Innovation, Marketing, Customer Experience, and Global Business. She leads all corporate strategies and initiatives to improve the customer experience, aligning the Postal Service’s goals to effectively meet customers’ needs and build a more customer-centric organization.
Ms. Strako began her Postal Service career in 1989 as an Industrial Engineer at Postal Service Headquarters in Washington, DC. Her most recent executive appointment was the vice president, Great Lakes Area Operations. In this role, Jakki was the officer responsible for a workforce of over 61,000 employees and service to 36 million customers across five states in the Midwestern region. She also served the Great Lakes Area in executive positions as manager, Operations Support and as Area Finance manager.
Strako is a graduate of the University of Iowa, where she received a Bachelor of Science degree in Industrial Engineering, and DePaul University, where she received her Masters of Business Administration. She also completed executive certificate programs in financial management, strategy and organization, and executive management at Stanford University.
Latest update: January 2019