2003 Comprehensive Statement on Postal Operations
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2003 comprehensive statement on postal operations
Chapter 1 Compliance with Statutory Policies Introduction
  1. Fundamental Service to the People
  2. The Workforce
  3. Service to Small or Rural Communities
  4. Postal Cost Apportionment and Postal Ratemaking Developments
  5. Transportation Policies
  6. Postal Service Facilities, Equipment, and Supplies

Chapter 2 Postal Operations
  1. Public Perceptions, Customer Outreach, and Mailer Liaison
  2. Products and Services
  3. International Mail
  4. Mail Volume and Service Performance
  5. Mail Distribution
  6. Delivery Unit Operations
  7. Stamp Services
  8. Licensing Program
  9. Service and Market Development
  10. Retail Programs
  11. Pricing and Classification
  12. Technology
  13. Intelligent Mail
  14. Financial Management

Chapter 3 Financial Highlights
  1. Financial Summary
  2. Total Factor Productivity
  3. Civil Service Retirement System Legislation
  4. Federal Government Appropriations
  5. Emergency Preparedness Funding
  6. Breast Cancer Research and Heroes of 2001

Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan
  1. Government Performance and Results Act Requirements
  2. Strategies