Printable Version of the 2003 Comprehensive Statement on Postal Operations (PDF 1.1MB)
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2003 comprehensive statement on postal operations
Chapter 1 Compliance with Statutory Policies Introduction
Fundamental Service to the People
The Workforce
Service to Small or Rural Communities
Postal Cost Apportionment and Postal Ratemaking Developments
Transportation Policies
Postal Service Facilities, Equipment, and Supplies
Chapter 2 Postal Operations
Public Perceptions, Customer Outreach, and Mailer Liaison
Products and Services
International Mail
Mail Volume and Service Performance
Mail Distribution
Delivery Unit Operations
Stamp Services
Licensing Program
Service and Market Development
Retail Programs
Pricing and Classification
Technology
Intelligent Mail
Financial Management
Chapter 3 Financial Highlights
Financial Summary
Total Factor Productivity
Civil Service Retirement System Legislation
Federal Government Appropriations
Emergency Preparedness Funding
Breast Cancer Research
and
Heroes of 2001
Chapter 4
2003 Performance Report
and
Preliminary 2005 Annual Performance Plan
Government Performance and Results Act Requirements
Strategies