RADCLIFF, KY – The Postal Service honored City Carrier Assistant Gabrielle “Gabby” Washington as a Postmaster General Hero during a presentation at the Radcliff Post Office. Washington was recognized for her actions to aid a customer in need.

While delivering her route this summer, Washington pulled into a customer’s driveway. The customer was a 93-year-old Army veteran who lived alone. She saw the customer lying on the ground and immediately ran to assist him. The customer did not want her to call emergency services, even though he was in pain, so Washington enlisted the help of his next-door neighbor. They discovered he had a gash on his head and he eventually agreed to seek medical attention. Unfortunately, the customer has since passed away due to long-term medical issues.

“The Radcliff postal family is proud of Gabby’s actions to help her customer and happy to recognize her efforts, said Supervisor, Customer Services Marcedes Deans. “She is an asset to the Postal Service and this community.”

The U.S. Postal Service Postmaster General Heroes’ Program, which was created in 2003 to commend USPS employees who go above and beyond the call of duty in a variety of situations, such as assisting lost children, getting help for sick or injured customers, spotting fires, and more. Around 5,500 individuals, known as PMG heroes, have been recognized through the program, which reflects a simple, yet powerful, idea: Because they know the habits of their customers and the rhythms of their communities, Postal Service employees are often the first to notify emergency personnel and render aid when something is wrong.

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