Canada

2-26-21

Canada Post advises that regular operations have resumed at the processing facility where the Toronto office of exchange is located following disruptions due to COVID-19. Processing delays are still to be expected as Canada Post continues with contingency plans to deal with higher than normal volumes.

1-26-21

Canada Post advises that COVID-19 cases have been confirmed at a processing plant in the Toronto area. The Toronto exchange office continues to operate but with a reduced workforce. Disruption to normal operations and reduced processing capacity and clearance within customs operations are to be expected. Also, with further staff shortages, expect delays in processing and delivery of both inbound and outbound mail items.

12-21-20

Canada Post advises that it continues to experience significant disruptions to its activities because of exceptional precautionary measures implemented to protect the health and safety of its employees and Canadians, as well as persistent challenges relating to availability of transport links. Canada is experiencing a second wave of COVID-19 and all provinces remain in a state of emergency. A previously declared force majeure situation for all international letter-post, parcel-post and express mail service items will remain in effect until further notice.

Canada Post continues to follow the guidance and safety recommendations issued by the Public Health Agency of Canada, including physical distancing and self-quarantine for affected individuals. These measures have resulted in delays in mail processing, unprecedented levels of absenteeism among operational staff, and temporary facility closures due to COVID-19 outbreaks. It has not been possible to ensure on-time delivery since March 18 and this guarantee remains suspended until further notice. 

Refer to the Canada Post website for more information.

9-22-20

Canada Post advises that it can accept mail for an expanded list of destinations because of improvements in transport capacity. Information is available at www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page. Delivery procedure changes remain in effect. Items requiring a signature, proof of age or the collection of customs fees will continue to be delivered directly to a post office for pickup by the customer. Additionally, Canada Post has restored a 15-day limit for customers to retrieve their parcels. The post continues to experience significant disruption to its activities and the force majeure situation previously declared for international mail remains in effect

3-25-20

Canada Post advises that additional measures are being taken in response to spread of the coronavirus (COVID-19). In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Inbound items from the U.S. requiring payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

Canada Post will continue to monitor the rapidly evolving COVID-19 situation and will actively follow the guidance and safety recommendations issued by the Public Health Agency of Canada.