Canada Post advises that it can accept mail for an expanded list of destinations because of improvements in transport capacity. Information is available at Delivery procedure changes remain in effect. Items requiring a signature, proof of age or the collection of customs fees will continue to be delivered directly to a post office for pickup by the customer. Additionally, Canada Post has restored a 15-day limit for customers to retrieve their parcels. The post continues to experience significant disruption to its activities and the force majeure situation previously declared for international mail remains in effect


Canada Post advises that additional measures are being taken in response to spread of the coronavirus (COVID-19). In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Inbound items from the U.S. requiring payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

Canada Post will continue to monitor the rapidly evolving COVID-19 situation and will actively follow the guidance and safety recommendations issued by the Public Health Agency of Canada.