743 Roles and Responsibilities

743.1 General

This section provides information about the roles and responsibilities of employees and managers regarding external training.

743.2 Employee

Employees’ responsibilities include the following:

1. Having a career conversation with their manager.
2. Developing a HEROProfile in accordance with guidelines provided in the Resource Guide for External Training.
3. Adding the training to a development plan documented in HERO, the Postal Service’s online training and career development platform.
4. Completing and advancing all required documents.
5. Maintaining passing grades.
6. Submitting course completion documentation.
7. Fulfilling any required service commitment following training.

743.3 Direct-Reporting Manager

The employee’s direct-reporting manager is responsible for the following:

1. Documenting in HERO a career conversation with the requesting employee.
2. Verifying the requested training is added to a development plan in HERO.
3. If the request is approved, completing and advancing all required documents.
4. If the request is denied, communicating the reason to the applicant.
5. Retaining documents for reference.
6. Notifying the director of Learning and Development (via the NPT and CFD mailbox at nptandcfd@usps.gov) of any events of which the manager becomes aware that might trigger an employee’s responsibility to reimburse the Postal Service for training costs.

743.4 Sponsoring Officer

The officer sponsoring the employee has the following responsibilities:

1. If the request is approved, completing and advancing the application to the NPT and CFD mailbox at nptandcfd@usps.gov.
2. If the request is denied, communicating the reason to the applicant’s direct-reporting manager.
3. Notifying the director of Learning and Development (via the NPT and CFD mailbox at nptandcfd@usps.gov) of any events of which the officer becomes aware that might trigger an employee’s responsibility to reimburse the Postal Service for training costs.

743.5 Centralized Funding for Development (CFD) Review Panel (for CFD Requests Only)

The Centralized Funding for Development (CFD) review panel reviews and evaluates requests for CFD scholarships and recommends to the CHRO or appointed designee award amounts.

743.6 CHRO or Appointed Designee

The chief Human Resources officer (CHRO) or appointed designee reviews the CFD review panel’s recommendations of CFD scholarship award amounts and makes the final decision on the amounts to be awarded.

743.7 Director, Learning and Development

The responsibilities of the director of Learning and Development are the following:

1. Maintaining external training records for the CHRO.
2. Serving as coordinator for external training.
3. Receiving and validating all external training applications.
4. Forwarding approved Continued Service Agreement accountable information to the HR Shared Services Center (HRSSC) for entry into the Human Capital Enterprise System (HCES).

743.8 Area and Headquarters

Areas’ and Headquarters’ liaisons must submit quarterly to the director of Learning and Development (via the NPT and CFD mailbox at nptandcfd@usps.gov) a list of employees who have been approved for external training, as well as a list of employees who have completed approved external training during that quarter. The report must include the following for each employee:

1. The employee’s name, EIN, and title.
2. The college, university, or company where the employee will undergo or has completed external training.
3. The training program, course level, or course title.
4. The training start date, and also the completion date if applicable.
5. Current and cumulative expenditures related to the training.