Tonga Post advises the government has allowed one flight per week from New Zealand for the past month. Tonga Post is able to receive and send mail via this flight, but delays are still to be expected. Precautionary measures are still in place for incoming mail and service delivery standards cannot be guaranteed.
Temporary Service Suspension — The Postal Service will temporarily suspend international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.
Effective April 7, 2020, the Postal Service has temporarily suspended international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to Tonga until further notice.
These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
For already deposited items, other than GXG, Postal Service employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.
For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
USPS is closely monitoring the situation and will continue to update customers until the situation returns to normal.
Tonga Post Ltd advises customers to expect impacts on postal operations and quality of service for all types of inbound and outbound mail due to the government’s declaration of emergency effective March 20, 2020 for one month (period subject to extension). The measures will have repercussions on Tonga Post’s ability to keep its sorting and delivery operations running. Therefore, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.