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The time needed to process a request depends on the nature of the accommodation needed and whether it is necessary to obtain substantiating information regarding the individual’s impairment, the need for accommodation, or both. Supervisors, managers, and RACs must process requests for accommodation and provide the accommodation as promptly as possible given the facts and circumstances, but they must not take longer than 45 calendar days from the date the request is received to provide or deny the accommodation. Unnecessary delay in rendering a decision may result in violating the Rehabilitation Act.
If referral to the RAC is required and a recommendation on the request cannot be made based solely on the information obtained supporting the request, the RAC must conduct an interactive meeting with the requesting individual within 30 calendar days of receipt of the request; and, absent extenuating circumstances justifying a delay, a decision must be made on the request within 45 calendar days from the date of receipt of request for reasonable accommodation.
The supervisor, manager, or RAC must be able to provide the decision as soon as reasonably possible after the conclusion of the interactive process when the following apply:
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