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Link to "232 Information and Communication" Link to contents for "2 The Reasonable Accommodation Process"      Link to "241 Other Timing Considerations"

24 Timeframes for Processing Requests for Reasonable Accommodation

The time needed to process a request depends on the nature of the accommodation needed and whether it is necessary to obtain substantiating information regarding the impairment of the individual, the need for accommodation, or both. You must process requests for accommodation and provide the accommodation as promptly as possible given the facts and circumstances, but you should not take longer than 45 calendar days from the date the request is received to provide or deny the accommodation.

If referral to the RAC is required, the RAC must conduct an interactive meeting with the requesting individual within 30 calendar days of receipt of the request; and absent extenuating circumstances justifying a delay, a decision must be made on the request within 45 calendar days from the date of receipt of request for reasonable accommodation.

You must be able to provide the decision as soon as reasonably possible after the conclusion of the interactive process when the following applies:

  • The need for accommodation is clear.
  • The requested accommodation is simple and straightforward,
  • No extenuating circumstances apply.
  • Unnecessary delay in rendering a decision can result in a violation of the law.



Link to "232 Information and Communication" Link to contents for "2 The Reasonable Accommodation Process"      Link to "241 Other Timing Considerations"
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