Skip Top Navigation
  • Who We Are

    • Leadership
    • Financials
    • Government Relations
    • Judicial Officer
    • Legal
    • Our History
    • Postal Facts
  • What We're Doing

    • Strategic Planning
    • Current Initiatives
    • Securing The Mail
    • Sustainability
    • Corporate Social Responsibility
    • Government Services
    • Postal Customer Council
    • Service Performance Results
  • Newsroom

    • National News
    • Local News
    • Testimony & Speeches
    • Broadcast Downloads
    • Events Calendar
    • Photo Gallery
    • Service Alerts
  • Careers

    • Career Opportunities
    • Working at USPS
    • How to Apply
    • Profile Login
  • Doing Business with Us

    • Suppliers
    • Licensing
    • Rights & Permissions
    • Auctions
    • Public Key Infrastructure
The image is the profile of an eagle's head adjoining the words United States Postal Service to form the corporate signature, along with the text About
Link to "243 Interim and Trial Accommodations" Link to contents for "2 The Reasonable Accommodation Process"      Link to "252 Reasons for Denial"

25 Denying a Requested Accommodation

251 Overview

If your decision is to deny an individual’s request for accommodation, go through the following steps:

  • You must refer the request to the RAC.
  • The RAC will review the request and refer the matter to the area Law Department for legal opinion.
  • If the area Law Department agrees with the decision to deny the request, you must notify the individual of the decision in writing as soon as possible.
  • Retain a copy of your written decision. (See 24, as well as Exhibit 251, Sample Denial Letter.)

The denial must:

  • Be given in writing and in plain, specific language.
  • Give the reasons for denial.
  • Identify the individual or office that made the decision.
  • Provide the following:
    • Notification of the individual’s right to file an equal employment opportunity (EEO) complaint.
    • Notification of any other appeal rights to which the individual may be entitled.
    • Description of procedures available for informal dispute resolution.

You may make this determination only after you have done the following:

  • Made an individualized assessment of the situation and the individual in question, and
  • Consulted with your RAC and area Law Department.

Exhibit 251 

Sample Reasonable Accommodation Denial Letter

Sample Denial Letter




Link to "243 Interim and Trial Accommodations" Link to contents for "2 The Reasonable Accommodation Process"      Link to "252 Reasons for Denial"
  • LEGAL

    • Privacy Policy ›
    • Terms of Use ›
    • FOIA ›
    • No FEAR Act EEO Data ›
  • ON ABOUT.USPS.COM

    • Newsroom ›
    • USPS Service Alerts ›
    • Forms & Publications ›
    • Careers ›
    • Site Index ›
  • ON USPS.COM

    • USPS.com Home ›
    • Buy Stamps & Shop ›
    • Print a Label with Postage ›
    • Customer Service ›
    • Delivering Solutions to the Last Mile ›
  • OTHER USPS SITES

    • Business Customer Gateway ›
    • Postal Inspectors ›
    • Inspector General ›
    • Postal Explorer ›
Copyright© 2023 USPS. All Rights Reserved.