253 Informal Dispute Resolution

The objective of any informal dispute-resolution process is to permit quick and thorough reconsideration of a denial.

Individuals with disabilities may appeal the decision that denies their request for reasonable accommodation within 10 business days of the denial. You must inform the individual of his or her right to seek reconsideration from the following:

• The next person in your chain of command;
• The manager, Field Human Resources; or
• The senior director, National Human Resources (Headquarters), as appropriate.

Any individual who receives a denial of reasonable accommodation must also be notified that he or she has the right to file an EEO complaint. The individual may furnish additional information to support the request. You must review thoroughly such requests for reconsideration and provide a response within 10 business days unless medical review requires additional time. If you do not reverse the denial, you must advise the individual of the following:

• The decision and the basis for it.
• Any other appeal rights, including the right to file an EEO complaint.