2 The Reasonable Accommodation Process
21 Questions About Reasonable Accommodation
211 Overview
212 Requesting An Accommodation
213 Acting Upon a Reasonable Accommodation Request
22 The Interactive Reasonable Accommodation Process
221 Overview
222 Step One: Determine Whether an Individual Has a Disability and Meets Minimum Qualification Standards
223 Step Two: Determine the Essential Functions of the Job
224 Step Three: Identify the Abilities and Limitations of the Individual
224.1 Overview
224.2 Gaining the Individual’s Participation
224.3 Documentation
224.4 Defining Abilities and Limitations: Job Applicants
224.5 Defining Abilities and Limitations: Employees
225 Step Four: Identify Potential Accommodations
226 Step Five: Determine the Reasonableness of the Accommodations and Whether Implementation Would Impose an Undue Hardship
226.1 Overview
226.2 Altering the Essential Functions of the Job
226.3 Identifying Undue Hardship
226.4 Determining the Impact on Collective Bargaining Agreements
226.5 Minimizing Safety Hazards
227 Step Six: Select and Implement the Accommodation From Identified Reasonable Alternatives That Can Be Implemented Without an Undue Hardship
23 Accessibility
231 Facilities
232 Information and Communication
24 Timeframes for Processing Requests for Reasonable Accommodation
241 Other Timing Considerations
241.1 Expedited Processing
241.2 Extenuating Circumstances
242 Documentation
243 Interim and Trial Accommodations
25 Denying a Requested Accommodation
251 Overview
252 Reasons for Denial
253 Informal Dispute Resolution
26 Record Keeping
261 Completing the Reasonable Accommodation Decision Guide
262 Filing the Reasonable Accommodation Folder
