2 The Reasonable Accommodation Process

2 The Reasonable Accommodation Process

21 Questions About Reasonable Accommodation

211 Overview

212 Requesting An Accommodation

213 Acting Upon a Reasonable Accommodation Request

22 The Interactive Reasonable Accommodation Process

221 Overview

222 Step One: Determine Whether an Individual Has a Disability and Meets Minimum Qualification Standards

223 Step Two: Determine the Essential Functions of the Job

224 Step Three: Identify the Abilities and Limitations of the Individual

224.1 Overview

224.2 Gaining the Individual’s Participation

224.3 Documentation

224.4 Defining Abilities and Limitations: Job Applicants

224.5 Defining Abilities and Limitations: Employees

225 Step Four: Identify Potential Accommodations

226 Step Five: Determine the Reasonableness of the Accommodations and Whether Implementation Would Impose an Undue Hardship

226.1 Overview

226.2 Altering the Essential Functions of the Job

226.3 Identifying Undue Hardship

226.4 Determining the Impact on Collective Bargaining Agreements

226.5 Minimizing Safety Hazards

227 Step Six: Select and Implement the Accommodation From Identified Reasonable Alternatives That Can Be Implemented Without an Undue Hardship

23 Accessibility

231 Facilities

232 Information and Communication

24 Timeframes for Processing Requests for Reasonable Accommodation

241 Other Timing Considerations

241.1 Expedited Processing

241.2 Extenuating Circumstances

242 Documentation

243 Interim and Trial Accommodations

25 Denying a Requested Accommodation

251 Overview

252 Reasons for Denial

253 Informal Dispute Resolution

26 Record Keeping

261 Completing the Reasonable Accommodation Decision Guide

262 Filing the Reasonable Accommodation Folder