7 Mail Irregularities

7-1 Program Overview

The Mail Irregularities tab (Exhibit 7-1) provides information on mail irregularities found in Operations. Mail being presented to USPS processing facilities must be prepared according to the USPS Domestic Mail Manual (DMM) requirements. Mail that is identified as having issues during normal postal processing after acceptance will be recorded and reported to the Mail Scorecard in the Mail Irregularities tab.

Exhibit 7-1 

Mail Irregularities Tab

The two processes to identify Mail Irregularities are the following:

1. Surface Visibility Scanner Mail Irregularity Capture (SV Mail Irregularity Capture).

When mail is identified as having issues during normal postal processing after acceptance, the Surface Visibility (SV) user will record the issue by scanning either the 99M container placard barcode (IMcb), tray label barcode (IMtb) or a piece barcode (Imb). The user will then choose the warning code that best describes the issue, add comments, if necessary, take up to 3 images, and save.

2. Automated Mail Irregularity (AMI) refers specifically to Bundle Breakage.

Automated Mail Irregularity (AMI) Bundle Breakage is recorded using Bundle Sorting Mail Processing Equipment (MPE) scan data. Bundle breakage is based on a 3-scan logic. When 3 different, distinct pieces that are nested in a bundle in a Mailer‘s eDoc each receive a scan on USPS Bundle Sorting MPE, it is recorded as bundle breakage.